Courier call and inquiry service
- Courier call within Moscow,
- Inquiries,
- Information on items' delivery
Telephone number: (495) 744 55 44
Work hours: 24 hours
Federal phone number for general inquiries: 8-800-20-05-055
(free calls through the Russian Federation)
You can pick up a courier from the official site EMS Russian Post.
If you want to pick up a courier in other cities and settlements.
Contract Department
Telephone number: (495) 988-68-58, ext. 6026, 6027, 6033
Fax: (496) 988-68-58, int. 6034
E-mail: Oleg.Prohorov@emspost.ru, Regina.Kiseleva@emspost.ru
Contract Clients Service Department
Telephone number: (495) 988-68-58, ext. 6068, 6076, 6079, 6088
Fax: (496) 627-55-60
Work hours: 9.00 - 18.00, only week days
E-mail: vera.kalinina@emspost.ru, elena.atulova@emspost.ru, kostenko@emspost.ru,
International EMS inquiries
8 (800)-200-50-55; 8 (495)-956-14-38
Information about customs clearance
8 (800) 200-50-55, 8 (495) 956-14-38, (495) 744-55-44
Inquiries on tracing of international EMS
Work hours: 9.00 - 18.00, week days
Telephone number: (495) 988 68 58, ext. 6059, 6062, 6063, 6061
Fax: (495) 627-55-60
E-mail: Julia.Voznuk@emspost.ru,
Klimanova@emspost.ru,
Polinovskay@emspost.ru, Shkirja@emspost.ru
Information on custom registration, customs detention or release
Work hours: 9.00 - 18.00, week days
Telephone number: (495) 232-67-15
Fax: (499) 782-25-98
E-mail: Veronika.Popkova@russianpost.ru
Inquiries on domestic items (non-contract)
8 (800) 200-50-55, 8 (495) 956-14-38
Inquiries and EMS tracing
EMS tracing
Work hours: 9.00 - 18.00, week days
Telephone number: (495) 988-68-58
Fax: (495) 627-55-60
E-mail: Ludmila.Fateeva@emspost.ru, Marina.Nikitina@emspost.ru, Panova@emspost.ru