The section helps you to get information in case your postal item has been delayed or damaged or it hasn’t been delivered.
Measures for postal services quality control on the international level are listed on the page called «Types of quality control».
You can find the cases when the company compensates damage on the page «Order of damage compensation in case of postal item loss».
You can find the extracts of «Convention and Agreement of the Universal Post Union» on postal administration’s responsibility and compensation if postal items have been stolen or damaged in the section «Normative documents». Here you can also find information concerning submission of reclamations and other questions.
Contacts
Quality service line - 8 800 2005 888 (free-charge call within Russia)
Treatment of claims on quality of postal services:
- Department of Operative Information Interaction Bureau of Claims Direction of Quality Control
E-mail: quality@russianpost.ru
Telephone number: +7 (495) 232 0996 (multi-channel),
Telephone number: +7 (495) 956 2067, ext. 2266 - 2270
Fax: +7 (495) 232 6744
Unified reference service EMS Russian Post - 8 800 2005 055 (free-charge call within Russia)
Treatment of claims: